Disabling a User or Resetting a Password in Active Directory (Server 2016) Open the Server Manager application. Click Tools in the top right, and select “Active Directory Users and Computers.” Under the Domain, select the Users organizational unit (OU). Navigate to and right click the user you wish to change….
Removing a User in Active Directory (Server 2016) Open the Server Manager application. Click Tools in the top right, and select “Active Directory Users and Computers.” Under the Domain, select the Users organizational unit (OU). Navigate to and select the user you wish to remove. Click the red to delete…
Downloading and Installing VMware Horizon First, launch your web browser of choice (FireFox, Google Chrome, Internet Explorer, etc). Navigate to https://cloud-hosted.com/ Select the left option, “Install VMware Horizon Client.” Under the section “VMware Horizon Client for Windows,” click on “Go to Downloads.” Click on the blue Download button. Your…
Adding the ScreenConnect Agent Perform these steps on the machine that you need the agent on. For back end: Login to connect.adeptcore.com with your given company credentials. On the left sidebar, click on “Access.” If this is a new client, press +Create Session Group. Type the company name in the…
Installing .NET Framework 3.5 First, contact us with the name of the server you require the install on, and let us know that you need to install .NET Framework 3.5. We will mount the installation ISO to a drive on your server. After we get back to you and confirm…
Create and Assign a Probe in RMM Open RMM. Navigate to the client that you need to create a new probe for. Copy the name of the machine that you wish to add a probe to. On the left panel, scroll down to the Administration tab. Click on “Probes.” Click…
Changing the Time in a VM You may require administrative privileges to change these settings. Right click the clock in the bottom right of your task bar and select “Adjust date/time.” From here, select your time zone. If you need to set the time manually: In the middle of…
Adding Storage to a Drive If you require more storage, please submit a ticket or contact our sales department. This article is for after our tech team has assigned the new space to your RDSH. Log in to the RDSH on an account with administrator access. Navigate to Disk Management….
Logging into Horizon Launch the VMware Horizon application. Enter the domain to which you are connecting (e.g. cloud-hosted.com). You will be prompted for the log-in credentials for the domain. If you do not know your credentials, contact your administration or submit a ticket to our helpdesk. Navigate to the desktop…